Vulnerability Management | A Complete Guide and Best Practices

complete guide

We explain what vulnerability management is and why it matters, and we give a step-by-step guide to implementing a vulnerability management process.

What is vulnerability management? Vulnerability management is the process of continuously identifying, categorizing, and remediating technology system security vulnerabilities. Vulnerability management is a critical component of maintaining security.

Why Is Vulnerability Management Important?

How Does Vulnerability Management Relate to Vulnerability Assessments and Vulnerability Scans?

Managing vulnerabilities helps organizations avoid unauthorized access, illicit credential usage, and data breaches. This ongoing process starts with a vulnerability assessment.

A vulnerability assessment identifies, classifies, and prioritizes flaws in an organization's digital assets, network infrastructure, and technology systems. Assessments are typically recurring and rely on scanners to identify vulnerabilities.

Vulnerability scanners look for security weaknesses in an organization's network and systems. Vulnerability scanning can also identify issues such as system misconfigurations, improper file sharing, and outdated software.

Most organizations first use vulnerability scanners to capture known flaws. Then, for more comprehensive vulnerability discovery, they use ethical hackers to find new, often high-risk or critical vulnerabilities.

What Tools Can Help with Vulnerability Management?

Organizations have access to several vulnerability management tools to help look for security gaps in their systems and networks.

Qualys Vulnerability Management

Tenable.sc

Tripwire IP360

GFI LanGuard

How Do Hackers Fortify the Vulnerability Management Process?

Increasing cyberattacks force organizations to find ways to mitigate risk and improve their security profiles to stay ahead of malicious actors. An IDC Research Services survey finds 78% of IT leaders aren't confident in their organization's security and have increased cybersecurity funding for 2021.

Many organizations turn to the hacker community to help prevent cyberattacks. Organizations benefit from hackers because hackers approach detecting vulnerabilities by thinking like cybercriminals figuring out how they might access systems and wreak havoc. Hackers find vulnerabilities in infrastructure, applications, and open-source code so organizations can fix the issues before cyberattacks occur.

True vulnerability management combines software tools and security experts to reduce risk. Organizations use hackers to enhance the effectiveness of vulnerability scanners or vulnerability management tools. Their experience, expertise, and creativity allow them to uncover security flaws that scanning devices miss.

How Are Vulnerabilities Defined?

Common Vulnerabilities and Exposures (CVEs), Common Weakness Enumeration (CWE), and the Common Vulnerability Scoring System (CVSS) help define software weaknesses and vulnerabilities.

CVE is a catalog of known security vulnerabilities and exposures. The CVE system offers a way for organizations to share information about vulnerabilities and exposures publicly. Each vulnerability receives a unique ID number that gives users a reliable way to tell one vulnerability from another.

CWE is a community-developed list of software and hardware weaknesses that may lead to vulnerabilities. The CWE refers to vulnerabilities while the CVE pertains to the specific instance of a vulnerability in a system or product.

The CVSS is an open industry standard that assesses a vulnerability's severity. The standard assigns a severity score from 0.0 (the lowest risk) to 10.0 (the highest risk), so organizations can prioritize their remediation efforts effectively.

Should Organizations Publicly Report Vulnerabilities Researchers Discover?

Some cybersecurity experts say researchers should immediately disclose a discovered vulnerability publicly, providing specific information about the vulnerability's exploitability. These experts believe this process results in faster patching and more secure software.

Others are against public reporting, arguing that malicious actors will then further exploit those flaws. They favor private vulnerability disclosure, allowing each organization decides whether to publish the vulnerability details.

Responsible disclosure aims for a compromise between these approaches. With responsible disclosure, a researcher delivers a confidential report to the organization and then publishes the details once a patch is available. An organization provides a standard timeframe to remediate the bug but may ask for an extension because of extenuating circumstances. The report will then remain private until the security team patches the flaw. If the organization isn't responsive or never patches the vulnerability, the hacker may publicly disclose the flaw.

What Are the Steps in Vulnerability Management?

There are five stages in the vulnerability management process:

  1. Discover: Organizations must identify vulnerabilities that could negatively impact their systems. Hackers discover external attack surfaces cybercriminals can exploit. Once an organization understands its attack surfaces, it can use a Vulnerability Disclosure Program (VDP) to collect the vulnerabilities gathered by hackers or concerned third parties. An organization may also set up a bug bounty program to reward hackers who find vulnerabilities.
  2. Assess: After discovering the vulnerabilities, it's time to evaluate their severity to prioritize security efforts and reduce risks faster. Hackers can choose a blanket severity of low, medium, high, or critical or use the CVSS calculator to input specific information and calculate an exact score.
  3. Remediate: Organizations patch the most severe vulnerabilities first. Organizations may want to reduce access to certain risk areas or increase monitoring to prevent cybercriminals from exploiting vulnerabilities until they permanently increase protections or apply patches. Organizations should repeat this stage as they identify new vulnerabilities.
  4. Verify: Organizations perform additional scans to determine if they remediated the vulnerabilities successfully.
  5. Refine: The best way for organizations to refine their vulnerability management programs is to benchmark against peers and look for emerging threats. Following best practices can also help organizations improve their vulnerability management processes.

What Are Some Challenges in Vulnerability Management?

To stay ahead of cybercriminals, organizations must understand the challenges of managing vulnerabilities. These include the following:

What Are the Best Practices in Vulnerability Management?

To stay current with the latest changes in software, identify new systems added to networks, and uncover new vulnerabilities, an organization should follow these best practices.

Implement a Vulnerability Management Strategy

This allows an organization to develop and enhance visibility into its infrastructure, helping ensure the organization can respond effectively to security risks. A successful strategy includes security controls that combine people, processes, and technology.

Deploy the Right Tools

There are many vulnerability scanning tools on the market, but some are better than others. Before choosing a scanning tool, organizations should consider the following criteria:

How Can HackerOne Help with Vulnerability Management?

HackerOne Assessments provides on-demand, continuous security testing for your organization. The platform allows you to track progress through the kickoff, discovery, testing, retesting, and remediation phases of an engagement. Whether you’re looking to meet regulatory standards, launch a product, or prove compliance, we’ll help your security teams find and close flaws before cybercriminals exploit them.

HackerOne delivers access to the world’s largest and most diverse community of hackers in the world. Contact us to learn more.