These people charged my mastercard twice at $9.99 each. I NEVER authorized them to charge my card. I NEVER gave them my credit card number. I have NO IDEA how they got my information. I called the 877 number that was on my credit card statement and spoke to 'Mary'. 'Mary' was very rude and at first, refused to refund my money, even though I explained to her that I didn't authorize these charges and I have never even heard of this business. I then told her that I would call the Better Business Bureau, the FCC, or WHOMEVER I had to call to get my refund for charges that were never authroized in the first place. She (Mary) put me on hold for 10 minutes, when she came back to the line she then decided that she would refund my money to me, only after I had to get rude and threaten them. It is absoutely ludacris that I have to fight with people to give MY money back to ME that I never even spent. I sincerely hope that something is done with this company. FYE should not be able to get away with unauthorized charges any longer! Something needs to be done immediately!
Resolved The complaint has been investigated and resolved to the customer’s satisfaction. Send message Helpful? 2 0The employees are legally required to inform you that the service they are offering will bill you, they instead insist that it is free because they make commission and no one holds them accountable. This is fraud.
Helpful? 0 0 Share Reply matt_rut_23 Jackson, US 1 comments matt_rut_23 of Jackson, US Nov 17, 2009 12:32 pm ESTYeah, I totally know how you feel. They did the same thing to me too. I'm not quite sure how they got my card number, and quite frankly I don't know if I want to know. I had it for a whole year and just found out today that they have been charging my account since December of '08. I like how you complained and threatened them, I think I'm going to do the same thing. That's $120 that I had no idea they were taking out.
Helpful? 0 0 Share Reply Navarre, US 1 comments S-trom88 of Navarre, US Jan 07, 2010 10:22 am ESTUGH! I got the VIP card in august, they said it would be free for a month so I said "why not". I didnt use it once because you had to follow up on it, send in some random card (like a rebate) and use the site to get the gift cards and such which I didnt care enough to do. I called and canceled it before my month was over. The end. Right? Nope. three months later I find out that they had still be charging me the 9.99 a month fee for the card. Wait? I CANCELED IT! I call them and nicely told them I wanted it canceled. Until the guy asked me "why". So I told him why. Oh, I dont know. Maybe you have been charging me for this S*** for the last three months AFTER I canceled it. He says "I am sorry ma'am. But how in the world did you cancel it but still get charged?". Escuse me? " THAT IS EXACTLY WHAT I WOULD LIKE TO KNOW, thank you very much." UGH! He still tried to sell it to me after this and I inturupted him "I dont care. at all. I-- DONT---WANT--IT". Sure it gives you a 20$ gift card. I really dont care because I will never go to FYE again. thanks though.
P.s. They get your information when you use your card at one of the stores. It takes the card info when they run it and if you accept the VIP card they they charge you for it.
Luckily I was completely informed about the card. Too bad some idiot on the phone decided not to cancel my membership. (I am sure they get in trouble if they have too many cancelations.)
The lesson learned? Dont use your credit card at FYE. wait dont go to FYE at all since they charge you a lot more than other places. go to wal mart lol. But thats just my opinion. =)